Easy Travels - Frequently Asked Questions (FAQs)
1. How do I book a car with Easy Travels?
You can book a car through our website or by calling our customer service team. Simply select your preferred car, rental dates, and any additional options to complete your booking.
2. What documents are required for booking?
For self-drive rentals, you’ll need a valid driver’s license, a government-issued ID, and a credit/debit card for payment. For rentals with a driver, a valid ID and payment are required.
3. What types of cars are available for rent?
Our fleet includes a variety of vehicles, from compact cars and sedans to SUVs and premium models, suitable for city driving, road trips, and family outings.
4. Are there age restrictions for renting a car?
Yes, renters must be at least 21 years old to book a self-drive vehicle. Additional charges may apply for drivers under 25.
5. How is the rental cost calculated?
Rental charges are based on the type of vehicle, duration of the rental, and any additional services selected (e.g., insurance, GPS). You can view the exact price breakdown during the booking process.
6. Is there a security deposit?
Yes, a refundable security deposit is required for self-drive rentals. The deposit amount varies by vehicle type and is refunded upon safe return of the car.
7. Can I extend my booking?
Yes, extensions are subject to availability. Please contact us at least 24 hours before the end of your rental period to request an extension. Additional charges may apply.
8. What if I return the car late?
Late returns may incur hourly or daily charges. We recommend notifying us if you anticipate a delay to avoid extra fees.
9. What should I do in case of an accident or breakdown?
In case of an accident, please ensure your safety first and contact local authorities if needed. Inform our customer service team immediately for further assistance. For breakdowns, we offer roadside assistance to help get you back on the road.
10. Are there any mileage limits?
Some rentals may have mileage limits. Check your rental terms or ask our team about mileage policies for your specific booking.
11. Do you provide insurance coverage?
Basic insurance is included in your rental. Additional coverage options are available for extra protection. Please discuss these options with our team at the time of booking.
12. Can I cancel my booking?
Yes, you can cancel your booking. Cancellations made at least 24 hours before the rental start date may be eligible for a full refund. Please refer to our cancellation policy for details.
13. How do I pay for tolls and parking fees?
Tolls, parking fees, and any other fines incurred during the rental period are the responsibility of the renter. Many of our vehicles come with electronic toll passes for convenience; charges will be added to your final bill.
14. Is fuel included in the rental cost?
No, fuel is not included. Vehicles are provided with a full tank, and we request that they are returned with the same fuel level. Refueling charges apply if the tank is not full upon return.
15. How do I contact customer support?
You can reach our customer support team 24/7 by calling 84539 61454 / 7896121996 or emailing us at booking@rritsolution.in.
